VoIP telephony is undoubtedly one of the greatest innovations in the field of telecommunications. It allows companies to control their costs better.
Services such as telephone, internet, and electricity top the list of the most important monthly expenses for businesses. They come in second to employee and partner salaries and cronyism, respectively.
Business communications top the list of expenses, but they are also one of the most important resources for closing deals. Therefore, investing in ineffectiveness, speed and efficiency are critical.
The search for new and more effective business solutions has brought about VoIP technology, making internet telephony more dynamic and less expensive.
Top VoIP phone system features you shouldn’t ignore
In this article, you’ll learn all about VoIP phone systems, what they are, how they work, and the benefits of using them for your business. Read on to find out.
1. Voice mail/phone call transfer
Many small businesses simply can’t operate 24 hours a day. This means that you or your employees may not be available to take calls. Most major VoIP providers offer the ability to convert phone messages to email, which can be an asset to your business.
Good VoIP phone solutions also offer voicemail systems and a feature called “Find Me/Follow Me.” This call forwarding feature allows you to receive calls regardless of location or phone number. In particular, the ability to forward calls to cell phones makes it easier to stay in touch with your boss when you are out of the office.
2. Hoteling
Hoteling allows you to transfer all messages from one IP phone to another. Voicemail, speed dial, and caller ID are all the same. Furthermore, for those who work remotely, hotels are an asset. You can access your own phone number without carrying your cell phone with you.
3. Connectivity with mobile applications
Making calls on the go is nothing new, but many companies require their employees to make calls on their personal smartphones or provide them with a separate device. Why can’t they make the same business calls from their personal phone without sharing their number? Mobile apps for VoIP systems offer the same functionality (integration, antalya escort bayan call forwarding, call splitting, access to office phone contacts, etc.) and replicate office presence when not connected to the phone. Ideally, the system should
4. Auto Attendant
Auto Attendant is probably one of VoIP business telephony’s most well-known and important features. It allows incoming calls to be transferred to the correct number without a receptionist.
Automated receptionists are important to many businesses because they allow customers to contact the right department and avoid unnecessary stops quickly. The fewer customers have to wait to get in touch with the right person, the better the overall experience.
5. Conference Calls
At some point, you will need to set up a conference call. Some managers and owners make these calls regularly. Additionally, the best VoIP phone systems go beyond conference calls and allow you to send files, chat, use calendars, share presentations and even work from the office. Many manufacturers call this unified communication.
6. Call forwarding
This is one of the most useful features of VoIP. You can send quickly with cold transfer or create the clear presentation needed for hot transfer. In any case, you can create a seamless connection between the caller and the receiver.
7. Call control
Call control helps you make the right decision to accept or reject incoming calls. It uses caller ID to filter calls that should be rejected, answered, forwarded, or sent to voicemail.
Call screening can help reduce unwanted calls and spam, and it also allows agents to prioritize their calls and devices to receive only important calls.
8. Refuse anonymous calls
Not every call should be answered. You don’t want anonymous callers to prevent you from helping customers who really need it. Hence, this feature prevents anonymous or blocked callers from calling your company.
You may also like: How Exactly Does VoIP Telephony Work?
9. Integration with CRM
Have you ever wished you could integrate your phone system with your customer relationship management (CRM) system to easily see which customers have called and left a note in your CRM system?
With a VOIP phone system, you can do just that. Moreover, you can initiate a call with a single click and have that call automatically linked to your customer record and saved in your CRM as an integrated feature. It takes some extra effort to set up, but it’s definitely worth it.
10. Call Analysis
Call analytics is a feature of enterprise VoIP phone where artificial intelligence monitors call and collect important data. The sales and marketing departments use this digital data, and the resulting information can range from customer needs to generating new customers. When used correctly, analytics can improve the customer experience, guide marketing, and sales strategies, and improve outcomes for customers and prospects.
11. Call Forwarding and Call Back
Call forwarding, sometimes called “push” or “pull,” allows you to answer a call in progress and transfer it to another device. For example, if you are talking to someone on your computer, this feature allows you to transfer the call to your cell phone immediately.
This is one of the most useful features of a VoIP phone, which is extremely flexible for businesses. If you are in the middle of an important call but want to transfer the call immediately, you can use the call transfer feature without transferring the call. This allows you to continue the conversation without losing valuable time.
12. Live Support (in the U.S.)
Live support for phone systems should be an important feature for any VoIP company, as VoIP phone users prefer to contact a team that bypasses official call center scripts when they need help. They need a support technician who can quickly get to the root of the problem. Resolving issues on the first call, whether it’s basic guidance, call forwarding, or configuration issues, can minimize user downtime. Companies considering a VoIP provider should also check to see if there is a local provider that can provide on-site support if needed, in addition to remote technical support.
Author Bio
Cecilia Lyman Robertson is a 44-year-old CEO who enjoys networking and Voice Service VoIP. Additionally, she has a post-graduate degree in business studies.
